Paint By Numbers
Over the Thanksgiving break, Ethel and I decided to do a few things around the house. The first item on our list was touching up the paint around the house - there were a few scratches here and there and lots of cat paw prints.
The builders left us a quart of the paint they used - Kelly-Moore 450-20 Western Acoustic (that brings to mind gunfights and cattle rustling, no?), but it had rust in it, so we took a drive to the local Kelly-Moore store.
We walked into the store and to the counter and waited patiently for someone to offer to help us. After a short wait, the sales guy came over - Painter Boy, or PB for short. I want to characterize the salesperson there as incompetent, but he wasn't. He was just lazy. Probably the son of the owner now that I think about it.
The conversation went like this:
PB: Can I help you (with sort of a "what now?" intonation)All the while, I kept turning to Ethel wondering what it was I had done to elicit such utter stupidity from him. Once in a while, I will say or do something that triggers a bad reaction in someone - just like with the gate guy actually.
Me: I need a can of 450-20 Western Acoustic
PB: 450 has been discontinued
Me: The number? Hmm.. Ok, do you have anything like it?
PB: No, nothing that will match
Me: What does the number mean?
PB: 450 means it's for contractors.
Me: Seriously? Don't you mix colors?
PB: Yes, but it wouldn't match
Me: [thinking he must not be very good at mixing if it doesn't match] Hmm.. Why not?
PB: Because it's different
Me: I realize that, how is it different?
PB: It just is
Me: Is it a texture thing?
PB: No, it's just different. All paints are different
Me: So 450 was discontinued. Was it replaced by something?
PB: Yes, either 550 or 1050, but they won't match, they're different
Me: What's the difference between them?
PB: 1050 is the contractors version
Me: Sounds kind of like the 450, no? Can I get a quart of that?
PB: No, it only comes in gallons
Me: What about the 550?
PB: That comes in quarts
Me: Can I have one?
PB: Oh, ok
Ethel did a nice job touching things up (my job was to make sure the cats didn't get too close to the wet paint) - we should have Painter Boy to see if he can find the non-matching spots.
Labels: customer service, inept, painting, thanksgiving