Sears - the new overachievers?

Wow, was I wrong. The guy from Sears showed up at 10am, right in the middle of the scheduled window (tip: always get the first appointment in the morning, so there are "the technician is running behind because of problems at the appointment(s) before you" issues). He spent about 10 minutes diagnosing the problem (equal to the amount of time Google and I spent on it) and determined it was the compressor.

He then headed out to his truck, with me in tow to get the replacement part and the tools needed to replace it. Getting a peek inside the truck shed some light on things - like why it always took them 30 minutes to come back in and say "sorry, don't have it, need to order it" - the truck is a mess! Parts are all over the place. Two hours later, he was done, the refrigerator was fixed, and he was off to make someone else's weekend!

Awesome, thanks Sears. I can't say my faith has been completely renewed, but we're making progress.